Depending upon usage, most products require a service once or twice a year. This helps to keep them in optimum condition and maintains the manufacturers warranty or our extended warranty if you have taken an extended warranty out with us.

We carry out mobile servicing for the lighter products at your home. For the "heavy products" we service them at our Glastonbury base at waist height on our special work bench and carry out hi tech battery testing & discharging which in its self takes several hours to complete (depending on battery size & condition). We offer a collection and re-delivery service for the more complicated / heavy products at 40p per mile. (Some businesses charge a travelling fee of £40 per hour, we do not, we make a nominal charge of 40p per mile round trip)

Servicing charges. Sundry items are included, spare parts are at extra charge.
Example Product group
Charge
On site
Collection & re- delivery
Glastonbury service
Powerchair diagnostics
Kimba standard buggies, manual wheelchairs, and baisic powerchairs.
£75
YES
40p per mile
£75
Included
High spec Powerchairs B500, B600 & Xeno
£100
colection & re-delivery only
40p per mile
£100
Included
All terrain powerchairs Meyra Optimus2, Otto Bock C2000
£150
colection & re-delivery only
40p per mile
£150
Included
5 STAR MOBILITY PACKAGE

NEW for 2012 from HMS Mobility Solutions Ltd & Mark Bates Insurance Ltd

(For our customers with power add on and powerchairs)

For added peace of mind and budeting purposes we can tailor our 5 star mobility package to include, insurance, extended warranty , servicing & call outs. We will be pleased to discuss this with you and calculate a quotation upon request. Peace of mind for 5 years at an affordable monthly charge.

Call out & Repair charges. Sundry items are included, spare parts are at extra charge.
Example Product group

Product supplied by HMS Mobility

Call out charge

Product NOT supplied by HMS Mobility

call out charge

 

Product supplied by HMS Mobility

Labour charge per hour (then part hour per 15 mins)

Product NOT supplied by HMS Mobility

Labour charge per hour (then part hour per 15mins)

Powerchair diagnostics
Kimba standard buggies, manual wheelchairs, and baisic powerchairs.
£75
£100
£34.50
£40
£15
High spec Powerchairs B500, B600 & Xeno
£75
£100
£34.50
£40
£15
All terrain powerchairs Meyra Optimus2, Otto Bock C2000
£75
£100
£34.50
£40
£15

 

Warranty work  
First year parts, labour & call out free of charge
Second year parts free of charge
Second year labour & call out as per above  
Extended warranty as per insurance policy

 

 

 

 

 

Prices exclude VAT (which is eligible for VAT exemption upon signing our exemption declaration).