Depending upon usage, most products require a service once or twice a year. This helps to keep them in optimum condition and maintains the manufacturers warranty or our extended warranty if you have taken an extended warranty out with us.
We carry out mobile servicing for the lighter products at your home. For the "heavy products" we service them at our Glastonbury base at waist height on our special work bench and carry out hi tech battery testing & discharging which in its self takes several hours to complete (depending on battery size & condition). We offer a collection and re-delivery service for the more complicated / heavy products at 40p per mile. (Some businesses charge a travelling fee of £40 per hour, we do not, we make a nominal charge of 40p per mile round trip)
Servicing charges. Sundry items are included, spare parts are at extra charge. |
Example Product group |
Charge |
On site |
Collection & re- delivery |
Glastonbury service |
Powerchair diagnostics |
| Kimba standard buggies, manual wheelchairs, and baisic powerchairs. |
£75 |
YES |
40p per mile |
£75 |
Included |
| High spec Powerchairs B500, B600 & Xeno |
£100 |
colection & re-delivery only |
40p per mile |
£100 |
Included |
| All terrain powerchairs Meyra Optimus2, Otto Bock C2000 |
£150 |
colection & re-delivery only |
40p per mile |
£150 |
Included |
 |
5 STAR MOBILITY PACKAGE |
NEW for 2012 from HMS Mobility Solutions Ltd & Mark Bates Insurance Ltd
(For our customers with power add on and powerchairs)
For added peace of mind and budeting purposes we can tailor our 5 star mobility package to include, insurance, extended warranty , servicing & call outs. We will be pleased to discuss this with you and calculate a quotation upon request. Peace of mind for 5 years at an affordable monthly charge. |
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Call out & Repair charges. Sundry items are included, spare parts are at extra charge. |
Example Product group |
Product supplied by HMS Mobility
Call out charge
|
Product NOT supplied by HMS Mobility
call out charge
|
Product supplied by HMS Mobility
Labour charge per hour (then part hour per 15 mins)
|
Product NOT supplied by HMS Mobility
Labour charge per hour (then part hour per 15mins)
|
Powerchair diagnostics |
| Kimba standard buggies, manual wheelchairs, and baisic powerchairs. |
£75 |
£100 |
£34.50 |
£40 |
£15 |
| High spec Powerchairs B500, B600 & Xeno |
£75 |
£100 |
£34.50 |
£40 |
£15 |
| All terrain powerchairs Meyra Optimus2, Otto Bock C2000 |
£75 |
£100 |
£34.50 |
£40 |
£15 |
| Warranty work |
|
| First year parts, labour & call out |
free of charge |
| Second year parts |
free of charge |
| Second year labour & call out as per above |
|
| Extended warranty |
as per insurance policy |
Prices exclude VAT (which is eligible for VAT exemption upon signing our exemption declaration).
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